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Refund policy

Before You Buy

Plants are living things that require the right environment and care to thrive. While we carefully select the healthiest and best-looking plants for you, their well-being is ultimately in your hands once they arrive at your home.

Here are a few things to keep in mind:

  • Research: Please research the specific care requirements of your chosen plant(s) before ordering. Factors like watering frequency, light, and humidity can significantly impact their health.
  • Acclimation: Plants may experience an adjustment period after delivery or during seasonal changes. Some leaf yellowing or dropping is normal during this time.
  • Environment: Avoid placing your plant near heat or AC sources, as this can cause stress. Maintain a consistent room temperature.

For more plant care tips, visit our Tips & Tricks page [link to page].

Returns

We offer a 10-day guarantee on all our plants, covering pests, diseases, and significant damage beyond normal transit stress.

To be eligible for a return:

  • The plant must be in its original pot and substrate.
  • The plant must not have been repotted or altered in any way.
  • You must contact us at info@plantlovers.eu within 10 days of delivery with photos of the plant.
  • You must return the plant in its original packaging.

What is considered normal transit stress?

  • Minor folds or tears in leaves.
  • A proportionally small loss of foliage.
  • Browning of white areas on variegated plants.

Refunds and Replacements

We reserve the right to assess the plant's condition and determine the appropriateness of care before authorizing a return or refund. Refunds and/or replacements will be given at our discretion.

Please note:

  • We do not accept returns of plants in inadequate packaging.
  • You are responsible for carefully packaging the plant for return shipment.
  • Refunds are issued in euros, and we are not responsible for exchange rate fluctuations.

Need help with your plant?

If you have any concerns about your plant's health, please contact us at info@plantlovers.eu. We're happy to offer guidance and support to help you nurture your green companion.